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Terms of Service.

The contract, minus the theatrics. What we promise, what you promise, and where the wrenches go when the job is done.

Last updated: October 2026 Effective: October 2026 Version 1.0

Sections

  • The deal
  • What we build
  • What it costs
  • Who owns what
  • Your side of the table
  • Outreach & contact
  • Website use & tracking
  • Third-party services
  • Warranties & fine print
  • Liability
  • Termination & pause
  • Confidentiality
  • Governing law
  • Changes
  • Contact

1. The deal

These terms govern every audit, project, and maintenance plan between you and Agentix Projects ("we", "us"). You accept them by signing a quote, paying an invoice, or handing us API keys — keys count as a handshake.

The short version

Fixed price that doesn't move. You own the system. We fix bugs for 30 days. Nobody's data gets sold. Everything below is just the detail version of that sentence.

2. What we build

Each engagement ships the deliverables named in your blueprint — typically:

  • Workflow automations built inside your n8n instance or Make.com workspace
  • Voice and chat agents configured to your scripts and escalation rules
  • Integrations between your CRM, database, and comms tools
  • Documentation: a flow diagram, a walkthrough video, and a plain-English runbook
  • A 30-day fix window on anything we built that misbehaves

What we don't build: vague "AI strategies", decks about synergy, or systems on accounts you don't own.

3. What it costs

The quote you approve before we start is the invoice you receive after we finish. If a number changes, it's because scope changed — and you approved that change in writing. Email counts as writing.

  • Projects — fixed price, milestone-based, agreed upfront
  • Maintenance — flat monthly, cancel anytime, no exit fee
  • Late payment — work pauses 7 days after a missed invoice and resumes the day it's paid. No drama, no late-fee arithmetic

We don't do surprise invoices. Scope creep is real; we price it out loud instead of absorbing it silently and resenting you quietly.

4. Who owns what

4.1 You own the house

Everything built on your accounts — workflows, prompts, configurations, documentation — is yours. Fire us any time; the system stays, the keys were always yours.

4.2 We keep the wrenches

Our pre-existing libraries, templates, and internal tooling remain ours. You get a perpetual, royalty-free licence to use whatever of that is embedded in your system, for as long as your system runs.

4.3 Saying we built it

After launch we'd like to mention your company name, a one-paragraph description, and the headline metric in our portfolio — unless you tell us not to in writing. Logos require separate permission. Prefer anonymity? Anonymized case study it is.

5. Your side of the table

  • Access — accounts, API keys, and sensible permissions for the build window
  • Accuracy — the process maps and rules you give us are truthful and current
  • Approvals — we wait 5 business days, nudge once, wait 5 more, then pause. Paused projects keep their quote for 60 days
  • Lawful data — you warrant that the leads, contacts, and records flowing through your automations were collected lawfully and may be processed lawfully. We build the pipes; you're responsible for what flows through them
  • Human steps — where we configure a human approval step before anything ships, use it. It's there because AI is brilliant and occasionally confident about nonsense

6. Outreach & how we contact you

Yes, we send cold email. No, we didn't hack anything. When we contact you out of the blue, your address came from a third-party prospecting platform (like Apollo), your own website, your public social profiles, or similar public sources — the same places your customers find you.

  • One follow-up. Maybe two. Never a sequence with a fake "just bumping this!" grin
  • Every outreach email identifies us and carries an unsubscribe link that works instantly
  • Opt-outs are honored across every channel within 48 hours and added to a suppression list — the only list we're emotionally attached to
  • Reply "not interested" and you'll hear from us exactly zero more times. Reply with an actual problem and you'll hear from us within a day

Legal basis for outreach contact: legitimate interest under GDPR/PECR, handled CAN-SPAM style everywhere else.

7. Website use & tracking

This site runs Google Analytics. It counts visits, pages, and rough geography — not your soul. A small notice appears on your first visit; continuing to use the site constitutes acceptance. Refuse or clear cookies any time — the site still works fine without them.

We read analytics the way gardeners read weather: often, optimistically, and never to identify you personally.

Acceptable use of this website: don't scrape it, attack it, or reverse-engineer it. The 3D workflow canvas on the homepage is decorative — please don't pentest it.

8. Third-party services

Your automations run on n8n, Make.com, OpenAI, Retell AI, Tally, and friends. Each has its own terms, pricing, and occasional bad Tuesday. If OpenAI has a bad Tuesday, your workflow has a bad Tuesday — that's not our breach. We design retries and fallbacks so bad Tuesdays stay small.

Subscription fees for those tools are yours, because the accounts are yours. That's the point of the whole ownership thing.

9. Warranties & the fine print

  • We warrant the system does what the blueprint says it does, and we fix anything else for 30 days after handover, at no cost
  • We measure your manual hours before launch and report the delta after. If the system underperforms the blueprint inside the 30-day window, we fix it inside the window. After the window, changes are priced like any other work — that's what maintenance plans are for
  • We don't warrant specific revenue, conversion rates, or that GPT-4o never sounds like a robot having a polite day. Automation does not promise sales or revenue growth — it returns hours and removes misses; growth stays dependent on your offer, market, pricing, and sales team. AI output is probabilistic; the approval steps we configure are your safety net
  • Voice agents — call-recording compliance (one-party vs two-party consent, GDPR, PCI-DSS on payment calls) rests with you. We build to your spec, advise on best practice, and hand you disclosure-language templates for your region

10. Liability

Our total liability for any claim is capped at the fees you paid us in the 12 months before the claim. We're not liable for indirect losses, lost profits, or data you mishandled outside the system we built.

We build carefully and document everything, but we're not insuring your business — that's what your insurance is for. If you paste your entire customer database into a public chatbot window, that's a you-shaped problem.

11. Termination & pause

Either party can end an engagement with written notice. On termination:

  • You pay for completed milestones; we hand over completed work, keys, and docs within 5 business days
  • Clean break, no hostage-taking — your accounts were always yours, so there's nothing to ransom
  • Maintenance cancels at the end of the paid month. No exit fee, no guilt-trip email

12. Confidentiality

Mutual, for 3 years after handover. Your processes, data, and numbers stay yours; our pricing methods and internal tooling stay ours. Exclusions: information already public, independently developed, or legally compelled — in which case we tell you first, where we're allowed to.

13. Governing law & disputes

These terms are governed by the laws of [Your Country / State]. Disputes go in order: a call, then mediation, then courts — in that order, because conversations cost less than lawyers.

14. Changes to these terms

We update the "Last updated" date above when things change. Active clients get an email for material changes. Continued use after that means acceptance — the least dramatic acceptance clause in legal history.

15. Contact

Questions before signing, during signing, or years after signing:

  • Email: anurag@agentixprojects.com
  • Subject line: "Terms question"
  • Response time: within 2 business days, in plain English — same register as this page
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